Privacy Policy

Privacy Policy

Effective Date: June 18, 2025

Welcome to nexdomo. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our home security and surveillance services. By using our site or services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect personal information such as:

• Full name
• Email address
• Phone number
• Mailing/billing address
• Payment details (processed securely via third-party payment processors)
• Recurring payment details (for subscription services, stored only by our PCI-compliant payment processor)

Device & Usage Data

We collect information about how you access and use our website and services, including:

• IP address
• Browser type
• Device type
• Pages visited and time spent on the site

Security System Data

When using nexdomo products, we may collect information from cameras, sensors, and connected devices, including video footage and activity logs. This data is stored securely and accessed only for service provision and user support.

2. How We Use Your Information

nexdomo uses collected data to:

• Provide and maintain our services
• Process transactions and send confirmations
• Respond to inquiries and provide customer support
• Improve website functionality and user experience
• Send updates, newsletters, and promotional communications (only with user consent)
• Ensure the security and integrity of our systems

Subscription Services

For recurring payments, we store only the minimum required data to maintain your service. Full payment details are handled securely by our payment partners (PayPal, Stripe) and never stored on our servers.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand site usage. These may include:

• Essential cookies for site functionality
• Analytics cookies (e.g., Google Analytics with anonymized IP where possible)
• Advertising cookies (Google Ads Conversion Tracking)

You can manage your ad preferences via Google's Ads Settings. By using our site, you consent to our use of cookies unless you disable them in your browser settings.

4. Third-Party Disclosure

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers who perform services on our behalf
• Payment processors (PayPal, Stripe) to complete transactions and manage subscriptions
• Law enforcement or government agencies when legally required

All third parties are required to maintain confidentiality and only use data for specified purposes.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption
• Firewall-protected servers
• Regular security audits
• PCI-DSS compliance for payment processing

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain data processing
• Withdraw consent for marketing communications
• Request data portability

We respond to all data requests within 30 days. For verification purposes, we may require:

• Proof of identity
• Details about your request

7. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top indicates when revisions were made. Material changes will be notified via email or site notice.